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Commuter Bikes

  • Can I buy replacement brake shoes?

    Yes, you can buy replacement brake shoes from many stockists. We have found SJS Cycles very helpful, the link below will direct you to their page for brake shoes for the Sturmey Archer X-FD and X-RD3 drum brakes:
  • Do loopwheels fit any bicycle or recumbent trike?

    No. Our loopwheels fit many but not all bicycles and trikes.There are 3 key criteria to fit loopwheels to your bike or trike:1: Wheelsize We only make 20” loopwheels for bikes and trikes. This is a bead seat diameter (BSD) of 406.2: Width of the Drop-out centre The "drop out centre" on a bike is the distance between the forks where the hub fits. People also refer to the overlock nut dimension: it's basically the same measurement. Watch out to check your forks are wide enough for our hubs!On the rear, it must be: 117mm for the 3 speed rear wheel or 135mm for the derailleur loopwheel.On the front, it must be: 100mm3: Clearance space above the wheel. This is to allow space for the loopwheel's suspension to function. As the wheel hits a bump, the wheel moves up towards the frame. You need a minimum of 35mm from the top of the tyre to the underside of the fork, or the frame. If there is no space, your wheel could hit the frame causing it to brake. This is important - if you decide the fit thicker tyres to your loopwheels, watch out that you don't reduce the clearance too much!If you have a Dahon Mu, you will need to replace the front fork with a wider one (100mm), and you can buy that from us. Dahon supply them to us for this exact purpose. We have forks for Terns too. If your bike already matches these criteria, you're good to go. If you're not sure, drop us an email and we'll try to help.
  • Will loopwheels fit my Brompton?

    No.Bromptons have 16" wheels and our bike loopwheels are 20".  Plus, the Brompton has very little clearance between the wheel and the frame so there is no space for a loopwheel to perform its magic (even if we did a 16" loopwheel).  It's a shame . . . sorry!

Fitting

  • Push/hand rim: what's the difference between Surge and Surge LT?

    We only fit Surge LT to loopwheels.Both the Surge and the Surge LT are the same all-in-one oval handrim with the Gription Strip on the top of the oval. The difference between the two is the size and weight of the oval. The Surge uses a larger profile oval that is 1 1/2" long (top to bottom) and weighs 24 ounces. The Surge LT uses a reduced weight, smaller profile oval for those looking for a reduction in weight or a smaller gripping surface. The LT is 1 1/8" long and weighs just 17 ounces - just a little more than a standard handrim (standard handrims typically weigh 13-15 ounces).For more information, visit the website Outfront
  • Can I buy replacement brake shoes?

    Yes, you can buy replacement brake shoes from many stockists. We have found SJS Cycles very helpful, the link below will direct you to their page for brake shoes for the Sturmey Archer X-FD and X-RD3 drum brakes:
  • Do loopwheels fit any bicycle or recumbent trike?

    No. Our loopwheels fit many but not all bicycles and trikes.There are 3 key criteria to fit loopwheels to your bike or trike:1: Wheelsize We only make 20” loopwheels for bikes and trikes. This is a bead seat diameter (BSD) of 406.2: Width of the Drop-out centre The "drop out centre" on a bike is the distance between the forks where the hub fits. People also refer to the overlock nut dimension: it's basically the same measurement. Watch out to check your forks are wide enough for our hubs!On the rear, it must be: 117mm for the 3 speed rear wheel or 135mm for the derailleur loopwheel.On the front, it must be: 100mm3: Clearance space above the wheel. This is to allow space for the loopwheel's suspension to function. As the wheel hits a bump, the wheel moves up towards the frame. You need a minimum of 35mm from the top of the tyre to the underside of the fork, or the frame. If there is no space, your wheel could hit the frame causing it to brake. This is important - if you decide the fit thicker tyres to your loopwheels, watch out that you don't reduce the clearance too much!If you have a Dahon Mu, you will need to replace the front fork with a wider one (100mm), and you can buy that from us. Dahon supply them to us for this exact purpose. We have forks for Terns too. If your bike already matches these criteria, you're good to go. If you're not sure, drop us an email and we'll try to help.

General

  • Is the suspension on loopwheels adjustable?

    It's not possible to change the amount of suspension on your wheels.Our different loopwheels do offer greater or less suspension travel, but it is optimised on each product. For example, a front 20inch bike loopwheel is softer than the rear bike wheel (as most weight is carried at the rear).Our wheelchair wheels are optimised for people weighing more than 50kg and 120kg. In the future we may be able to make loopwheels for children and lightweight adults. At the moment, people weighing 50kg or less may not feel as much benefit from our wheelchair loopwheels as people who weight more.
  • How does the rolling resistance of a loopwheel compare with a spoked wheel?

    • Because the loopwheel is not held back by any obstacles it encounters, it will actually travel faster and more easily than a non-suspension wheel if there are small or large bumps in the road/pavement/track. But if you’re travelling on a completely smooth surface, such as a good tarmac road or indoors, traditional spoked wheels and a high pressure tyre are faster than a loopwheel.
    • Don't forget that the biggest cause of poor rolling resistance is if your tyre is not fully inflated: make sure you're pumped up!
    • And for wheelchair users: solid tyres are much more resistant to moving than a good quality air tyre (we recommend Schwalbe Marathon Plus, designed for wheelchairs and they're puncture-resistant).
  • Why are some products VAT exempt? When do you charge VAT?

    There are lots of rules about VAT, and there is a UK scheme for exemption for disabled people. The rules are complicated. For expert advice, ask HMRC!What follows is our understanding of the rules for the disability exemption, applying to individual UK/EU customers, and the rules for exporting outside the countries of the European Union (EU).Export outside the EUIf you are buying from outside the EU, it doesn’t matter if you’re disabled or not, no VAT is charged. We're not required to charge UK VAT for all export sales outside the EU. But please note you may have to pay your own country's taxes or import duty to the delivery courier when he/she delivers your goods.UK disability exemption schemeThe scheme considers firstly the type of goods (A) and secondly who is buying them (B).A: Goods are either exempt or not exempt:Not all goods used by disabled people are exempt from VAT. The goods qualify for exemption if they are designed solely for personal use by a disabled person or are specifically adapted for their personal use.Consequently, some products that we sell are not eligible for this Disability VAT relief. This includes our wheels designed for bikes and trikes.  It is not sufficient for zero-rating that the equipment is destined for use by a disabled person, or is mainly or commonly purchased by disabled persons. We have a legal responsibility under the VAT Act 1994 to make a distinction between these products, and those (such as our loopwheels for wheelchairs) that have been designed and developed specifically for people who are disabled.All non-exempt products and shipping/courier charges will incur VAT, which everyone must pay. Royal Mail ordinary postage does not require VAT to be added, but the UPS courier service we usually use for secure delivery of large items and services such as Royal Mail Special Delivery will have VAT added.The cost of servicing, adaptation and repair of exempt items is itself fully exempt. This relief applies only to the cost of the service provided; the cost of any parts used may not necessarily qualify for relief.Obviously, this is quite complicated if several items are bundled together in your order. Some may have VAT applied and others not. But this is almost certainly correct! (If you think it's not, please contact us immediately).B: Customers qualify or not for exemption:Most of our customers buying loopwheels for wheelchairs in the UK, by virtue of their disability, are exempt from VAT on these goods as these loopwheels were designed and developed solely for use by a disabled person.  It is your responsibility to provide the statement truthfully (and answer to HMRC if you make a false declaration); we are not required to check your disability. But we are required to keep a copy of the customer's declaration to show HMRC when they inspect our tax records.You are not required to pay VAT on exempt items if you are:An Individual: If you are chronically sick or disabled and the products are for your personal use. You do not need a doctors letter or other such documentation. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to handicapped people. A Charity: Where the goods are made available by the charity to a specific disabled person for their personal or domestic use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to charities. Buying for someone else: If you are buying this product for or on behalf of someone who is chronically sick or disabled and the product(s) is for their personal use.Please be aware that it is your responsibility to ensure that you (or the person you are ordering for) are eligible to receive VAT zero-rated supplies. There are serious penalties for making false declarations and for fraudulent evasion of VAT.If you qualify for VAT Exemption then you will need to complete the VAT Exemption Declaration during the registration process prior to placing an order. The VAT amount will be adjusted accordingly in your shopping basket.We hope this is a helpful guide - we are not tax experts - do consult HMRC if you're still not clear!
  • Where can I buy loopwheels?

    You can buy direct from us via the "products" page on this website. Or check out our stockists page.
  • What about 29 inch wheels?

    Sorry - we don't yet make a 29-er loopwheel.Sign up to our mailing list if you'd like us to tell you about new products as we develop them.
  • What about bigger wheels? Do you make 26 inch wheels?

    We are developing a 26 inch Loopwheel for MTBs (mountain bikes).We plan to make 26" wheels for wheelchairs in the future too.Bigger sizes are technically challenging. With any wheel, the larger the diameter, the less the lateral stability. We'll launch a MTB loopwheel soon - sign up to our mailing list for updates via our newsletter if you want to be among the first to hear!
  • How much does a Loopwheel weigh?

    Loopwheels are slightly heavier than wheels with conventional spokes. But for this, you get suspension as well as a wheel!Here are weights of our loopwheels, without tyres:
    • 24 inch loopwheel for wheelchair (no push rim): 1.8kg
    • 25 inch loopwheel for wheelchair (no push rim): 1.85kg
    • 20 inch front Loopwheel with drum brake: 2.05kg
    • 20 inch rear 3-speed Loopwheel with drum brake and hub gears: 2.95kg
    • 20 inch dérailleur rear Loopwheel (no gear cassette): 2.48kg
    • 20 inch loopwheel with Shimano Alfine 11-speed hub (no disc rotor):  2.13kg
     
  • How bouncy or stiff are Loopwheels?

    Loopwheels are actually quite stiff!
    The loops are made of a composite material with natural damping characteristics.  They are surprisingly stiff, so the springs only flex when they need to, to make you feel more comfortable and give you suspension when you need it.
    The stiffest of our loopwheels are for wheelchairs. Rear wheels for bikes and trikes are stiffer than front wheels, to suit the rider's weight distribution.
  • Is the concept of the Loopwheel suitable for smaller wheel sizes?

    Yes, it is.  In theory it is possible to design smaller Loopwheels for bicycles and other applications.We're working on some other stuff but it will take us a while to perfect these variants.  If you want to find out more, you should subscribe to our newsletter, as that's where we'll share any updates on new products.  We send a newsletter every month - more often when we have lots of news to share!
  • Is the suspension in a Loopwheel optimised for a particular weight load?

    Yes it is. Check the product details for each Loopwheel. We advise a maximum weight load for each type of wheel.
    Our wheels are designed for adults. Small children and some very light adults may not feel the full benefit of loopwheels suspension except when you hit a bump with real force.
    In the future it may be possible for us to offer a range of different wheels for much lighter and much heavier riders.
      

Mountain Bike

  • Can I buy replacement brake shoes?

    Yes, you can buy replacement brake shoes from many stockists. We have found SJS Cycles very helpful, the link below will direct you to their page for brake shoes for the Sturmey Archer X-FD and X-RD3 drum brakes:
  • What about 29 inch wheels?

    Sorry - we don't yet make a 29-er loopwheel.Sign up to our mailing list if you'd like us to tell you about new products as we develop them.
  • What about bigger wheels? Do you make 26 inch wheels?

    We are developing a 26 inch Loopwheel for MTBs (mountain bikes).We plan to make 26" wheels for wheelchairs in the future too.Bigger sizes are technically challenging. With any wheel, the larger the diameter, the less the lateral stability. We'll launch a MTB loopwheel soon - sign up to our mailing list for updates via our newsletter if you want to be among the first to hear!

Placing an order

  • Why are some products VAT exempt? When do you charge VAT?

    There are lots of rules about VAT, and there is a UK scheme for exemption for disabled people. The rules are complicated. For expert advice, ask HMRC!What follows is our understanding of the rules for the disability exemption, applying to individual UK/EU customers, and the rules for exporting outside the countries of the European Union (EU).Export outside the EUIf you are buying from outside the EU, it doesn’t matter if you’re disabled or not, no VAT is charged. We're not required to charge UK VAT for all export sales outside the EU. But please note you may have to pay your own country's taxes or import duty to the delivery courier when he/she delivers your goods.UK disability exemption schemeThe scheme considers firstly the type of goods (A) and secondly who is buying them (B).A: Goods are either exempt or not exempt:Not all goods used by disabled people are exempt from VAT. The goods qualify for exemption if they are designed solely for personal use by a disabled person or are specifically adapted for their personal use.Consequently, some products that we sell are not eligible for this Disability VAT relief. This includes our wheels designed for bikes and trikes.  It is not sufficient for zero-rating that the equipment is destined for use by a disabled person, or is mainly or commonly purchased by disabled persons. We have a legal responsibility under the VAT Act 1994 to make a distinction between these products, and those (such as our loopwheels for wheelchairs) that have been designed and developed specifically for people who are disabled.All non-exempt products and shipping/courier charges will incur VAT, which everyone must pay. Royal Mail ordinary postage does not require VAT to be added, but the UPS courier service we usually use for secure delivery of large items and services such as Royal Mail Special Delivery will have VAT added.The cost of servicing, adaptation and repair of exempt items is itself fully exempt. This relief applies only to the cost of the service provided; the cost of any parts used may not necessarily qualify for relief.Obviously, this is quite complicated if several items are bundled together in your order. Some may have VAT applied and others not. But this is almost certainly correct! (If you think it's not, please contact us immediately).B: Customers qualify or not for exemption:Most of our customers buying loopwheels for wheelchairs in the UK, by virtue of their disability, are exempt from VAT on these goods as these loopwheels were designed and developed solely for use by a disabled person.  It is your responsibility to provide the statement truthfully (and answer to HMRC if you make a false declaration); we are not required to check your disability. But we are required to keep a copy of the customer's declaration to show HMRC when they inspect our tax records.You are not required to pay VAT on exempt items if you are:An Individual: If you are chronically sick or disabled and the products are for your personal use. You do not need a doctors letter or other such documentation. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to handicapped people. A Charity: Where the goods are made available by the charity to a specific disabled person for their personal or domestic use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to charities. Buying for someone else: If you are buying this product for or on behalf of someone who is chronically sick or disabled and the product(s) is for their personal use.Please be aware that it is your responsibility to ensure that you (or the person you are ordering for) are eligible to receive VAT zero-rated supplies. There are serious penalties for making false declarations and for fraudulent evasion of VAT.If you qualify for VAT Exemption then you will need to complete the VAT Exemption Declaration during the registration process prior to placing an order. The VAT amount will be adjusted accordingly in your shopping basket.We hope this is a helpful guide - we are not tax experts - do consult HMRC if you're still not clear!

Recumbent Trikes

  • Can I buy replacement brake shoes?

    Yes, you can buy replacement brake shoes from many stockists. We have found SJS Cycles very helpful, the link below will direct you to their page for brake shoes for the Sturmey Archer X-FD and X-RD3 drum brakes:
  • Do loopwheels fit any bicycle or recumbent trike?

    No. Our loopwheels fit many but not all bicycles and trikes.There are 3 key criteria to fit loopwheels to your bike or trike:1: Wheelsize We only make 20” loopwheels for bikes and trikes. This is a bead seat diameter (BSD) of 406.2: Width of the Drop-out centre The "drop out centre" on a bike is the distance between the forks where the hub fits. People also refer to the overlock nut dimension: it's basically the same measurement. Watch out to check your forks are wide enough for our hubs!On the rear, it must be: 117mm for the 3 speed rear wheel or 135mm for the derailleur loopwheel.On the front, it must be: 100mm3: Clearance space above the wheel. This is to allow space for the loopwheel's suspension to function. As the wheel hits a bump, the wheel moves up towards the frame. You need a minimum of 35mm from the top of the tyre to the underside of the fork, or the frame. If there is no space, your wheel could hit the frame causing it to brake. This is important - if you decide the fit thicker tyres to your loopwheels, watch out that you don't reduce the clearance too much!If you have a Dahon Mu, you will need to replace the front fork with a wider one (100mm), and you can buy that from us. Dahon supply them to us for this exact purpose. We have forks for Terns too. If your bike already matches these criteria, you're good to go. If you're not sure, drop us an email and we'll try to help.

Stockists

  • Where can I buy loopwheels?

    You can buy direct from us via the "products" page on this website. Or check out our stockists page.

VAT

  • Why are some products VAT exempt? When do you charge VAT?

    There are lots of rules about VAT, and there is a UK scheme for exemption for disabled people. The rules are complicated. For expert advice, ask HMRC!What follows is our understanding of the rules for the disability exemption, applying to individual UK/EU customers, and the rules for exporting outside the countries of the European Union (EU).Export outside the EUIf you are buying from outside the EU, it doesn’t matter if you’re disabled or not, no VAT is charged. We're not required to charge UK VAT for all export sales outside the EU. But please note you may have to pay your own country's taxes or import duty to the delivery courier when he/she delivers your goods.UK disability exemption schemeThe scheme considers firstly the type of goods (A) and secondly who is buying them (B).A: Goods are either exempt or not exempt:Not all goods used by disabled people are exempt from VAT. The goods qualify for exemption if they are designed solely for personal use by a disabled person or are specifically adapted for their personal use.Consequently, some products that we sell are not eligible for this Disability VAT relief. This includes our wheels designed for bikes and trikes.  It is not sufficient for zero-rating that the equipment is destined for use by a disabled person, or is mainly or commonly purchased by disabled persons. We have a legal responsibility under the VAT Act 1994 to make a distinction between these products, and those (such as our loopwheels for wheelchairs) that have been designed and developed specifically for people who are disabled.All non-exempt products and shipping/courier charges will incur VAT, which everyone must pay. Royal Mail ordinary postage does not require VAT to be added, but the UPS courier service we usually use for secure delivery of large items and services such as Royal Mail Special Delivery will have VAT added.The cost of servicing, adaptation and repair of exempt items is itself fully exempt. This relief applies only to the cost of the service provided; the cost of any parts used may not necessarily qualify for relief.Obviously, this is quite complicated if several items are bundled together in your order. Some may have VAT applied and others not. But this is almost certainly correct! (If you think it's not, please contact us immediately).B: Customers qualify or not for exemption:Most of our customers buying loopwheels for wheelchairs in the UK, by virtue of their disability, are exempt from VAT on these goods as these loopwheels were designed and developed solely for use by a disabled person.  It is your responsibility to provide the statement truthfully (and answer to HMRC if you make a false declaration); we are not required to check your disability. But we are required to keep a copy of the customer's declaration to show HMRC when they inspect our tax records.You are not required to pay VAT on exempt items if you are:An Individual: If you are chronically sick or disabled and the products are for your personal use. You do not need a doctors letter or other such documentation. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to handicapped people. A Charity: Where the goods are made available by the charity to a specific disabled person for their personal or domestic use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to charities. Buying for someone else: If you are buying this product for or on behalf of someone who is chronically sick or disabled and the product(s) is for their personal use.Please be aware that it is your responsibility to ensure that you (or the person you are ordering for) are eligible to receive VAT zero-rated supplies. There are serious penalties for making false declarations and for fraudulent evasion of VAT.If you qualify for VAT Exemption then you will need to complete the VAT Exemption Declaration during the registration process prior to placing an order. The VAT amount will be adjusted accordingly in your shopping basket.We hope this is a helpful guide - we are not tax experts - do consult HMRC if you're still not clear!

Wheelchair

  • Can Natural Fit push/hand rims be fitted to a loopwheel?

    It is possible to fit Natural fit pushrims to 24" loopwheels (6 riv-nut version only), just not 25" loopwheels as the rim sizes are not compatible.
  • What is the recommended tyre pressure for the Schwalbe Marathon Plus on loopwheels?

    The recommended tyre pressure for a Schwalbe Marathon Plus tyre is 6.00 - 10.00 Bar (85 - 145 psi). We recommend you keep your tyres well pumped up as soft tyres require more effort to push and the tyres wear our more quickly. We supply our wheels pumped up to 100 psi.
  • Is there a minimum and maximum weight limit?

    Yes. Each product (loopwheel for wheelchair, loopwheel for bikes, loopwheel for trikes) is optimised for different weights and applications.The maximum weight covered by the warranty is shown on the product page of the item (under "technical specifications").The more you weigh, the more you will feel the benefit of loopwheels suspension. If you weigh less than 50kg (about 7st 12lb), you may not feel as much benefit, because the springs are optimised for average and heavier adult weights.We don't currently have a loopwheel designed specifically for children or adults who weigh less than 50kg (about 7st 12lb). (Stick with us . . . it may come!)
  • Push/hand rim: what's the difference between Surge and Surge LT?

    We only fit Surge LT to loopwheels.Both the Surge and the Surge LT are the same all-in-one oval handrim with the Gription Strip on the top of the oval. The difference between the two is the size and weight of the oval. The Surge uses a larger profile oval that is 1 1/2" long (top to bottom) and weighs 24 ounces. The Surge LT uses a reduced weight, smaller profile oval for those looking for a reduction in weight or a smaller gripping surface. The LT is 1 1/8" long and weighs just 17 ounces - just a little more than a standard handrim (standard handrims typically weigh 13-15 ounces).For more information, visit the website Outfront
  • What about bigger wheels? Do you make 26 inch wheels?

    We are developing a 26 inch Loopwheel for MTBs (mountain bikes).We plan to make 26" wheels for wheelchairs in the future too.Bigger sizes are technically challenging. With any wheel, the larger the diameter, the less the lateral stability. We'll launch a MTB loopwheel soon - sign up to our mailing list for updates via our newsletter if you want to be among the first to hear!