Terms and Conditions

Please note – these Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts: they are merely designed to clarify the principles and procedures by which we operate for our retail customers. In any event, we aim to serve our customers fairly and squarely and – should a dispute arise – we will always seek to find a speedy and amicable solution to the problem.

Loopwheels and Loopwheels.com are the trading names of Jelly Products Ltd.

Currency

All transactions are conducted in Pounds Sterling. If in doubt about the conversion rate to other currencies, please e-mail us with the details of your order and we will be happy to calculate the likely price in your own currency. Payments via this website will always be processed in pounds sterling and your credit card will be charged in your local billing currency by your credit card provider.

Payments

Payments for orders placed through our website are by Credit or Debit Card Transaction via our Secure Server, where your card details are encrypted before being sent to us, fully protecting any confidential information. Please note that card transactions are processed when you place the order, which may be some weeks before goods are dispatched.

We accept payment via credit or debit card and PayPal on this site. If you’d like to make a direct bank transfer, please contact us direct – we can send you an invoice with our bank details. We can also take credit and debit card orders by telephone.

Tariffs, Taxes & VAT

Prices of products on the Loopwheels website are shown without tax.

For delivery to countries inside the European Union (EU), prices including VAT are applied at check-out.

For delivery to countries outside the EU, prices exclusive of VAT are applied. For all non-EU deliveries, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped outside the EU.

Dispatch Timescales

For loopwheels, loopwheel sets and loopwheel bicycles, we make the products to order and we will usually make and dispatch your order to you within 1-2 weeks. If we can not meet this timescale, we will quickly advise you of this and let you know how long it will take for us to make up your order especially for you. If you would like to enquire about stock levels before placing your order, please feel free to call us or email us – details are on our Contact Us page. If we have the item(s) already made and in stock, we will always try to dispatch your goods within 48 hours of receipt of order.

Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays).

We can’t process orders to PO Box addresses.

Shipping Methods

Orders are sent to you via a secure designated carrier like Fed-Ex, UPS, etc and will require a signature on delivery. Orders sent within the UK should arrive on the day after dispatch, except for outlying areas, and orders sent overseas will usually arrive within a week of dispatch. Please allow more time for delivery at busy periods like Christmas.

For buyers outside the EU, the courier UPS may collect tax or duty due in your country at the time of delivery.

Carriage Costs

The delivery charges quoted on the website cover delivery via a secure designated carrier like Fed-Ex, UPS, etc. Please contact us if you require special delivery services, so that we can give you a quote for your requirements.

Returns Policy

We operate a full, no-quibble 14-day Returns Policy. If you don’t like what you’ve bought, simply return it to us within 14 days of receipt, unused and post-paid, together with the receipt we sent to you and details of your reason for return. We will refund the full value of the goods, using the same method as the original payment (i.e. a refund to your credit or debit card, or PayPal account). Please note that the cost of the shipping cannot be refunded unless we deem the goods to have been faulty before they were dispatched to you.

Goods Damaged in Transit

Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier’s insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as “Damaged package; goods not yet inspected” to warn the carrier that a claim may follow.

Unavailable Goods

In the event that we cannot ship your whole order within 72 hours (for items in stock) or 4 weeks (for loopwheels made to order), we will usually dispatch a part order and notify you with regard to items delayed through lack of stock. In the unlikely event that we are unable to supply your choice of goods for some while, or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.

Contacting Us

The easiest way is to use the form on our Contact Us page. You can also email direct on info@loopwheels.com. Alternatively you can write to Jelly Products Ltd, Unit 202 Boughton Industrial Estate (North), Boughton, Nottinghamshire NG22 9LD  or phone us on  +(44) (0)1623 860909

Applicable Law and Courts of Jurisdiction

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between Jelly Products and its clients, which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer’s rights to bring legal proceedings against Jelly Products.

Terms and Conditions of Sale to other businesses

This information is about sales from our website. For business customers, please ask for a copy of our UK and international business terms and conditions of sale, which we will be happy to provide to you.